Guest Services at Casago Orlando - Vacation Home Rentals

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Concierge Services

Our multilingual, on-site staff can provide help with recommendations, park tickets, and any questions you may have about your vacation rental.

Laundry & Kitchens

For your convenience, our properties have in-unit laundry facilities and fully equipped kitchens so that you can travel lighter and spend less on dining out.

Daily Housekeeping

Upgrade your stay with our convenient daily housekeeping service, available at your request. Additional fee applies.

Essential Items

You can pack a little lighter since we provide toiletries, laundry detergent, dish soap and a first-aid kit at each one of our properties.

Early Check-In

Want to check-in sooner? No problem! Our optional early check-in service let’s you start your magical stay sooner!

Late Check-Out

Would you like to enjoy your stay with us a little longer? We have the perfect solution with our extended check out service.

BBQ Grill

Would you like to enjoy backyard BBQs during your stay? Ask us about the availability of properties with a BBQ grill so you may enjoy barbecues on your very own private patio!

Travel Insurance

Enjoy a worry-free vacation with our travel insurance that protects you and your family in case of unforeseen circumstances.

Frequently Asked Questions

Benefits of Vacation Home vs. Hotel

Our vacation homes provide the spaciousness and amenities you need to feel right at home. With fully equipped kitchens, laundry facilities and the option of a private pool/spa and BBQ grill, our homes provide convenience and privacy you simply cannot get at a hotel. Most of our homes also include resort-style perks such as beach-entry pools and fitness facilities.

Is online booking secure?

We use a variety of security measures to maintain the safety of your personal information when you make a booking. All supplied information is encrypted and transmitted via Secure Socket Layer (SSL) technology, keeping access strictly limited to authorized personnel only.

Can I take my pet with me?

Dogs up to 55 lbs are only allowed upon prior approval. If approved, we charge a fee of $120+tax per dog (maximum of two dogs).

How do I book a home?

You can make a reservation directly on our website. Simply enter your travel dates and number of guests on the home page and click the search button to find the perfect home! You can also call our office at 407-777-2224 and an agent will be happy to assist you.

What supplies are provide?

Each property comes with toiletries and laundry detergent, as well as paper towels, sponge and dish soap for the kitchen. If supplied items run out, guests are responsible for acquiring additional supplies. Provided appliances and cookware include: refrigerator, stove, microwave, dishwasher, pots and pans, dishes, glasses, utensils, blender, coffee maker, vacuum cleaner, washer & dryer, and iron/ironing board.

Is there daily housekeeping?

Although daily housekeeping is not included in the base rental rate, it can be requested for an additional fee. For rates and more information, please contact us.

Is smoking allowed at the property?

Smoking is not allowed on any of our properties. If you smoke on the property, an additional $500+tax cleaning fee will apply.

Is there free parking at the resorts?

Yes. Each of our properties comes with free parking. Please consult the details of each property to check the number of spaces included and if the spaces are reserved or shared (first come, first served).

What if I lose or forget something?

If we find your item, we can send it to you for the cost of shipping.

Is the use of hte BBQ or hot tub included in the rental?

Some of our properties have a barbecue grill and/or hot tub on the patio. If you wish to use the BBQ grill, there is an additional fee of $65+tax to cover the cost of fuel/cleaning. To use the hot tub, there is an additional fee of $100+tax for cleaning. For each additional change of water, there is a fee of $35+tax.

How do I check-in on a weekend or after office hours?

We use a self-check in system. At least 48 hours before check in, we provide instructions and an entry code by email. Just go to your property and enter the code on the keypad located on the front door.

What if I need assistance on a weekend?

While our staff is not on-site on the weekends, we are just a call, text message or email away. Leave us a message and we’ll get back to you as soon as possible.

Do I have to pay for damage insurance?

Yes. Guest must make a one-time payment of $59+tax for our insurance that covers damages up to $1500. Upon check out, we ask that any damage incurred during your stay be reported to Casago Vacation Rentals. We understand that accidents happen and that’s what our insurance is for! If you have any questions, please call 1 (866) 999-4018.

Do I have to pay the full amount when booking?

No. If you book through our website, 30% of the total amount is due upon booking, with the balance due 30 days before your arrival. Please note that if you make a booking within 30 days of your arrival, the total amount will be due upfront.

Can I bring an extra guest?

As long as the number of guests does not exceed the maximum allowed occupancy shown on the listing, you can bring guests. We must abide by the local and municipal laws regarding maximum occupancy. Infractions will result in a fine of $50+tax/person exceeding the limit x the number of days in the reservation.

Guest Services

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